How to make a complaint

If you wish to make a complaint regarding the service you have received from us, please contact us by one of the following methods:-

By phone - 0800 083 6301 (lines are open, Monday to Friday 9am - 5pm). For urgent enquiries outside of these hours, please call our support team on 0800 289 120.

By email - funeral.clientrelations@co-operative.coop

By post -